When you make a mistake, what should you do according to the material?

• A. Apologize
• B. Blame
• C. Deny
• D. Hide

Answer: (A)

Apologizing when you make a mistake demonstrates accountability and respect for the team. A sincere apology communicates that you own the error, value relationships and the group's success more than saving face, and are committed to making things right. This openness helps preserve trust, invites necessary feedback, and enables quick correction, reducing the harm and preventing recurrence. In contrast, blaming, denying, or hiding shifts responsibility away, damages credibility, and blocks learning. The best approach is to apologize honestly and then outline concrete steps to fix the issue and prevent it from happening again.