If you are ___________ because they don't understand what you are trying to say, you are wrong.

• A. Yelling
• B. Calm
• C. Patient
• D. Curious

Answer: (A)

When someone can’t understand what you’re saying, shouting at them undermines understanding and trust. Yelling signals frustration rather than clarity, which typically makes the other person defensive and less likely to hear or process your message. The better approach is to stay calm and patient, and be curious about what isn’t understood. This helps you slow down, check for gaps in their understanding, and rephrase or simplify your message so it’s easier to grasp. In this moment, remaining calm and using a patient, curious approach improves the chances that your point comes across clearly, whereas yelling just escalates the situation and hinders communication.